Navigator of the Seas Review

Great Ship but lacking in customer service

Review for the Western Caribbean Cruise on Navigator of the Seas
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hbrooke1124
2-5 Cruises • Age 50s

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Additional details

Sail Date: Jan 2015
Cabin: Deluxe Oceanview Stateroom with Balcony
Traveled with children

My frame of reference for this cruise was a cruise in 2013 on Norwegian Pearl to Alaska. Right off the bat the first thing I can tell you was the Service on RC didn't seem anywhere near the level we got on Norwegian. It did get better as the week went on and there were parts of five star service mixed with zero stars along the way. Perhaps thats a reflection overall of management but staff on Norwegian just seemed happy. Staff on RC for the most part did not.

Embarkation: An absolute nightmare in Galveston. Waited in line 2 hours with 4 kids. They clearly did not have enough staff and the entry was not attended and we counted 100s of folks that would skip the line when they were not looking. It was chaotic to even figure out if you were in the right line until you made it inside the building. My suggestion is to skip the "assigned" time they give you and either come early or late.

Once on board: not enough staff to help direct you. Apparently they were handing out lanyards for the kids but only on Promenade deck. By time we got there it was drill time so they told us to come back afterwards only there was nobody there and nobody seemed to know if they would return. Ended up having to pay $7 for 4 lanyards, two of which broke two days in. They should have notified us at check in where to take care of the kids stuff right away. FYI being your own lanyards for your kids sea passes.

Cabin Review

Deluxe Oceanview Stateroom with Balcony

Cabin E2

Good room layout. Plenty of space for two. Nice shower.

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