We went with Royal Caribbean on our last cruise and the cruise was great! This cruise by comparison disappointed big time.
First, they lost our bags so we had no change of clothes or toiletries until late in the evening. Next time I think I take the bags on myself if possible. The guy who cleaned our room who was very nice apologise but nothing offered for the inconvenience.
Second, they messed up our table at dinner and left us standing there for about 10 minutes while trying to sort it out and then sat at us at another table for 15 minutes and gave us some water to sit there sipping while they attempted to sort us a table. The food at each dinner was ok but really not much better, if at all, than the buffet food that was offered. The service was average at best.