I will start by saying maybe my expectations were to high. But disappointment is all we had from the minute I stepped on board. The people at the guest services are rude, almost to the point that I felt like they were insulted that I would dare complain about anything. The dining experiences were horrible. We did our time dining and that has never been a issue on other ships. We always waited at least 30 minutes for seating no matter when we went. The food was never hot. Not even the warm chocolate melting cake or the coffee. I would like to eat in less then 3 hours. We went to dinner each night with high hopes of a better meal experience than the previous night. So we made a reservation for the steak house on Friday at 7:30. We were a group of 8. The food was great. But the service was very slow. We went long times between courses and we once again spent 3 hours for dinner. This was a New Years Eve cruise and it seemed most of the crew was hung over. Our cabin was small and we paid for a balcony with seating and we had a chair. I will give credit to our cabin steward Nihnjah. He was fabulous. I will give serious consideration to a different cruise line for our fall cruise. We attended the info for booking onboard fully intending to book our fall cruise. Needless to say we didn't book a cruise. I've been cruising Carnival for a few years now, I think it must be time to go back to NCL or RC.