Checking in was a breeze. Luggage delivered pretty quick. Went to room, aft balcony and found the air not working, empty wrappers behind drapes, along with sticky straws next to safe. Spoke with our steward and was told he would put in a work order with his supervisor for air, We waited and waited and waiting. Finally hubby went down to front desk and was told they did not do much in the way of repairs when the ship would be leaving port. My husbands response was "then just tell me when it will be done, because if you cannot get this fixed, i may as well disembark (and he was serious).

Food; we tried La cucina has spaghetti carbonara (more like alfredo & was supposed to have pancetta, not that i could see) Minestrone soup, no flavor. Hubby like the osso bucco. Cagney's steakhouse, was continually told the chef was finishing up our order, only to receive lukewarm steaks & congealed gratin potatos, It was not even crowded. Skyline I had ordered a sirloin steak that i could not even cut (seriously) Buffet was ok had choices, but pretty sad to travel all that way and live on pizza. I traveled with a party of 6, They all felt the same. John adams coffee bar was good, but sooooo slow. I normally love dessert, the only thing i liked was the crepe, which you had to wait forever for and the soft serve ice cream..

Service staff: beware near buffet they cross with carts like they are driving nascar, and would not dream of stopping to let a "guest" go first. Aft deck 11,12, 13 wakaiki bar smell like grease. Read more