As a Diamond Plus member I am very loyal to the brand and obviously love the experience on Royal over others. I have also been on the last 3 newest ships within their first 3 or 4 months. I recall a few food issues on Allure and a bag that arrived after late dinner - but that was the extent of the problems. This cruise was a whole new level of disappointment.
Here is my tale of the New Years cruise...
We flew in to Newark and were a bit early (9:30am) instead of waiting for a Royal Bus to the port at 11 (27.50 each) - we jumped into a cab for $55. Dropping off bags wasn't terrible; but the guys taking bags were bitching about what a pain to put on the new tags - needed I guess to "track the bags".