I do not believe that there is any such thing as a bad cruise. That is why it is so surprising to see the negative reviews here. That being said I understand where some people are coming from. We have previously sailed with Carnival and Celebrity, this boat was not as clean as the other two, there were dusty spots for example, soiled carpet, and the atrium was not sufficient for handling large crowds.
But nothing can ever be perfect so those minor details did not change the fact that all staff was very helpful and engaged.
The entertainment was a professional grade and a great value add. The ship was new and beautiful in appearance from afar. Small things like the white paint was still white, no rust it was nice.