Norwegian Getaway Review

The Good and Bad in Point Format

Review for the Eastern Caribbean Cruise on Norwegian Getaway
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pollyyyz
2-5 Cruises • Age 40s

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Sail Date: Dec 2014
Cabin: Studio Stateroom

* This is my 4th cruise, 2 with Royal Carribbean and 2 with Norwegian

* First time staying in a Studio Cabin, it was a great space for me with lots of storage. If you're claustrophobic you won't like it. If you are a large person you won't fit or will be extremely uncomfortable in the stand up shower nor in the separate toilet area.

* My cabin number was 10523, this cabin was very noisy due to a design/engineering flaw. The black water pipe along with other systems are located right next to this cabin and you will hear a constant crashing/thunder type sound. This noise goes on all day long, overtime someone flushed the toilet or uses the water system. It's terribly loud. The room attendant and maintenence staff are very aware of this issue and there is nothing they can do. Avoid this room. I did bring it to managements attention and they acted as if they were surprised (but everyone else knew about it), they did offer to change my room among other things to ensure that I was satisfied. My only disappointment was that I had to escalate the issue all the way to the Guest Services manager and also not take no for an answer. I believe that customers shouldn't have to go through layers in order to be heard or have a known issue rectified. That was a little insulting to me. The issue was finally rectified to my satisfaction and I did enjoy the cruise. DO NOT STAY IN THIS ROOM. 10527 was also very noisy.

Cabin Review

Studio Stateroom

Cabin T1

First time staying in a Studio Cabin, it was a great space for me with lots of storage. If you're claustrophobic you won't like it. If you are a large person you won't fit or will be extremely uncomfortable in the stand up shower nor in the separate toilet area. My cabin number was 10523, this cabin was very noisy due to a design/engineering flaw. The black water pipe along with other systems are located right next to this cabin and you will hear a constant crashing/thunder type sound. This noise goes on all day long, overtime someone flushed the toilet or uses the water system. It's terribly loud. The room attendant and maintenence staff are very aware of this issue and there is nothing they can do. Avoid this room. I did bring it to managements attention and they acted as if they were surprised (but everyone else knew about it), they did offer to change my room among other things to ensure that I was satisfied. My only disappointment was that I had to escalate the issue all the way to the Guest Services manager and also not take no for an answer. I believe that customers shouldn't have to go through layers in order to be heard or have a known issue rectified. That was a little insulting to me. The issue was finally rectified to my satisfaction and I did enjoy the cruise. DO NOT STAY IN THIS ROOM. 10527 was also very noisy.

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