We are platinum members with Norwegian. We booked this Western Caribbean cruise for December in May. We arrived in Miami after spending a few days at Disney World in Orlando. Once we checked in our bags for our 12th floor balcony, we proceeded to the priority check-in. We took advantage of the kids sail free program, and we received great rates on the Balcony rooms. We were told our room was changed which had me concerned. I thought "it's already starting". The representative told us we were moved to the 16th floor. I thought, it's close to the pools so that is good for my daughter who is autistic and has a slight cerebral palsy and wears a brace on her leg. She has cruised many times including Hawaii on the Pride of America ship. We went to the fifth floor hotel staff once on the ship in the atrium to change our baggage delivery to the right room.

Well, we were upgraded to a two bedroom two bath Haven complete with a butler, concierge, and more. We had double sinks with a soaking tub and a water jet shower which overlooked the ocean. We had a bottle of wine and champagne delivered to the room at no charge. Godiva Chocolates, chocolate covered strawberries. our own restaurant area. When we wanted to get off of the ship in port or tender, we were escorted right off the ship without any lines, we had exclusive seating at the shows, huge dining room and living quarters, we had our own sun deck and pool, spa to share with other haven owners. Too many things to mention, but this was by far the most relaxing we were due to the fact that we were secluded from the other 4,000 passengers or so to fight for a sun chair or a spot in the pool. In short the Epic was amazing ship and the Haven made it that much more special. What made it even more special was that we didn't even ask for it.