This was our first cruise and I had high hopes that a brand like Cunard would offer the very best but they really let themselves down in a number of ways. It started at embarkation, the e-tickets had told us not to be late and not to be early, so we got there on time. However, no one checked and all that happened was that we sat for 40 minutes before joining the queue for check in. Not a disaster but why?

80 minutes after arrival we were on board. No one to greet us or offer much help finding our cabin but we got there on our own. The cabin (Stateroom? I'm not fooled!) was nice, smallish as expected but perfectly adequate with a very comfortable bed. Shower room was again a bit small but I guess this is normal. Not sure why the shower head was only 5' 6" off the floor making hair washing a pain.

No bottled water in the room on arrival but got one later that evening. We finished it but it was never replaced. Lots of ice though. Read more