Viking Idun Review

4.0 / 5.0
157 reviews

River Cruise/Bus tour

Review for Europe River Cruise on Viking Idun
User Avatar
mcewan03@btinternet.com
First Time Cruiser • Age 80s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Service
Cabin

Additional details

Sail Date: Jul 2014

We were amazed to find Viking River Cruises get the Top Travel Award for Service again-I'm sure the service used to be top class-but we and many of our co-travellers agree that service has drastically deteriorated recently-probably because so much time and money is going into their new Sea Cruise Enterprise.

Our Danube Cruise from Nuremberg to Budapest in July 2014 was a disaster from start to finish; nightmare transfers, no luggage for first 5 days, no access to the Sun Deck ever while cruising, and finally no cruise to Budapest either-we stopped short at Bratislava-200 Km. from Budapest.

Viking were able to blame every problem on others - KLM, the Danube Main River Authorities and a broken lock at Bratislava - but good customer service is most vital when things go wrong!!

Cabin Review

1 Helpful Vote
previous reviewnext review

Find a Viking Idun Cruise from $2,199

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.