Grandeur of the Seas Review

Not Satisfied

Review for the Bahamas Cruise on Grandeur of the Seas
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rebeca
2-5 Cruises • Age 40s

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Sail Date: Nov 2014
Cabin: Interior Stateroom

The good and the bad: I did enjoy the entertainment, especially the Tango show and lessons, the Karaoke, the dance parties, etc. but the dining experience ruined it for me.

This was my 4th cruise, but my 1st from Baltimore. I am vegan and gluten free because I am allergic to dairy and gluten, but I have never had any issue. I usually just alert the staff and they make things I can have. This time I did alert the staff, and spoke with them at length daily, but it was hit or miss and mostly badly miss. Either I got nothing or I was given dishes that I was told were vegan and gluten free and either I realized they were not, or my body told me they were not later. I was sick to my stomach the last two days, from the reaction I have to dairy.

To give some examples, the day before thanksgiving I told the staff what I wanted to eat. On Thanksgiving day, the only vegan and gluten free appetizer specially made was given to another guest. When my entrée arrived, I was told they could not make the appetizer I requested (something already on the menu, minus the cream). They should have told me this upfront, as they discussed making it more than 24 hours before. The entrée was fake chicken, which I specifically and repeatedly told them that I could not eat because it contains gluten. I requested the same thing but with tofu and not fake meat. I sent it back. They brought it out again, minus the fake chicken, still no tofu. At this point I decided to quit trying to actually have a thanksgiving dinner, and have dessert instead. But at dessert time, they again said they did not have the dessert I requested, strawberries, although they were present on the menu and other guests’ plates. At no point any day did they ever offer me something else when claiming they didn’t have something. So for thanksgiving dinner I had salad and a banana, and my meal and holiday experience were ruined.

Cabin Review

Interior Stateroom

Cabin Q

Typical room. The 4th Floor is a great location,probably the best because it is convenient to everything (dining, bars, theater, center, exits). Stateroom attendants did an amazing job.

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