This was my 12th cruise, but the first with Carnival Cruise Lines.
EMBARKATION: This was a mess! I received an email then a phone call asking me not to come to the port before 1:30PM. When I got there, there was already a long line. It took over an hour to get my cabin key. I have never had to wait this long on any other cruise line. There was very poor coordination and the staff seemed very disinterested. Although the lines were long I noticed two women behind the counter having a conversation rather than trying to get the attention of the next person in the line. Also, the person from Carnival in front of the line was too lazy to walk up and down to see when a window was opened. I finally got on board after 3:00 PM and we left over an hour late.
FOOD: The food in the Sapphire room was so-so. The best thing about that food was the bread. I ate sushi two nights and that was delicious and definitely worth the price.
My cabin was very nice and my cabin steward was sweet. She kept my ice bucket filled and the room and bathroom spotless.