This was our first time cruising with HAL. We were told this was a better cruise line than Princess and Carnival. This ship itself is somewhat old, the Westerdam is in need of an overhaul or replacement.. We are used to newer and cleaner ships.
Our dinner waitperson was not great, he was not friendly, and kept forgetting what we ordered. We were a table of six and several of us had times where we didn't get items that we ordered, we had to keep reminding him. One time we ordered 4 decaf coffee's, he brought 3. I asked him to bring another and he brought 2. The only day he was somewhat talkative, was the last night. I guess he was waiting for his tip!
Food in the Lido was okay, you can usually find what your looking for. In the main dining room the food was just okay except for the Lobster on the last sea day. It was delicious!