Everything started out great. The cabin was very clean and the staff was helpful. All the ports were quiet which was a change from other cruises we have taken, just walk through the cities and enjoy them. The city markets were fun to see. Those were the good things. The over all quality of Holland America has declined over the past 20 years. They have done away with alot of passenger envolvment. Seems like you are on your own if you don't pay for an experience. The food has had a decline in quality and taste also. Breakfast was the same menu everyday for the 15 days . Lunch not much different. Dinner had the same selections just with a different sauce. After about 8 days there was quite a few people getting sick with what was a respritory problem. The doctors office was full, did not seem to alarm the staff. After a visit to the doctor and minor medication. We continued to get sicker and so did others.
Disemberkation was a nightmare. Should not take 2 hours to get off the ship, we asked for help and were told not to worry we would make our flight. Only after complaining again were we helped and made our flight by 1 minute. totally unaccaptable. We waited in line to get in line for 2 hours then another 2 hours at immigration.
Holland America needs a board meeting to fix problems. Don't think we will be using them or an affiliate again after 20 years.
Very good