First off, my beloved spouse & I have had 3 previous GREAT cruises on Celebrity Solstice ships (in Aqua Class, because of the great food & service & ambiance, etc.)......just GREAT cruise experiences. So, before this cruise, WE LOVED CELEBRITY. After this cruise, we cancelled a Celebrity Caribbean cruise in January 2015 and may never cruise again....period. This is not intended to be unkind or rude to those who DID enjoy all or part of this cruise---we are very kind, caring, fun-loving, friendly, easy-to-get-along with, conversation-loving, fellow-traveler-loving (met some of the best people ever on this cruise and prior cruises) folks---and incredibly tolerant & patient (lots of parenting experience helped that!). But really, I have to agree with ALL of the pertinent NEGATIVE COMMENTS on previous posts (can't comment on excursions we did not take, of course, or specific personal issues fellow travelers had). This was just a beyond-all-comprehension awful Celebrity cruise experience. Secondly, I want to add to the chorus of POSITIVES ABOUT THE HARD-WORKING & CONGENIAL CREW, especially our wonderful room attendants, especially Santana, the marvelous women who work at the El Bacio specialty coffee cafe (both behind the counter and as servers), and the equally-marvelous women who served drinks at the Rendezvous----reminded us that cruising should be a fun & special experience. Thank you!

I won't reiterate all of the negative comments on the general problems with this cruise (read, for example, Nice Cruise, but Celebrity's Halo Has Slipped!, for just one excellent listing of the serious problems many of us experienced on this cruise). I have a small notebook with 12 pages listing specific complaints (most of which my spouse shared with a supervisor at Celebrity HQ when she called to cancel the January cruise---to Celebrity's credit, the supervisor prompted my spouse to talk about each and every concern with the cruise in as much detail as possible----excellent follow-up, showed genuine interest & concern---not sure if it, along with complaints by others, will have any effect on future Summit cruises, but, for Celebrity's sake, let's hope it does. If anyone wants me to list the complaints I will, but they have been adequately covered in the other posts with serious negative comments. In general, we thought the Millenium-class Summit was horribly designed (compared to the awesome later Solstice ships) and much too small & very confusing to navigate; the service, other than by the above-mentioned crew, was beyond-belief uncaring, un-pampering, un-Celebrity-like, unprofessional---some of this was because the crew was obviously overworked and understaffed as to the number of passengers on this cruise, but a lot of it just seemed to be an unbelievable "we don't really care" attitude, as if the normally attentive crew & professional staff decided that this was a good cruise for them to take a breather (and that the head folks on the ship & at Celebrity HQ had given them the go-ahead to do so)---totally bizarre for a major cruise line like Celebrity to allow this to take place, BUT IT DID TAKE PLACE! In addition, the food in the Aqua Class Blue restaurant was mediocre compared to prior Aqua cruises, especially, as one commenter mentioned, the lobster-from-hell, and the set-up & the food & the staff in the general eating area (Ocean View?) was much, much worse (the food was almost inaccessible due to the crazy-huge sneeze-glass-coverings over all of the food areas---just nuts!---normal things like milk dispensers were few and far between (one skim milk dispenser, some of the time---none a lot of the time---sheesh!), dirty plates and silverware just left on tables for the entire length of meals (at all the tables, not just the one you were eating at!), little or no table drink service, some really terrible and often cold entrees, etc., etc., etc. Oh I could go on and on and on. Just a huge, huge, huge disappointment. You get an F Celebrtiy.....thank heavens the weather was great in Acadia National Park (awesome lobster lunch as part of our paid excursion) and the wondrous Prince Edward's Island (Anne of Green Gables country and one of the most delightful & beautiful places on the planet)----those two get A's. Otherwise, Yikes!