The redesign of this ship to allow more cabins seriously hindered the entertainment, pools and deck areas. If you are handicapped and rely on a power chair or wheelchair, you will be treated as if you are a burden or hinderance by staff, crew and guests. The food was of terribly poor quality. We paid to eat at the restaurants every night after the 1st two nights at main dining were cold, low quality food, and not to mention they tried to make us sit at a booth, KNOWING my husband is in a power chair and cannot walk! The DJ (Funky something or other) is LOUSY! Bar service on the decks is almost non-existent and when dinner service happens all staff disappears, so you are left to go downstairs to get your own drinks at the bar. Our bathroom smelled like raw sewage (cabin 11032) the entire cruise. We literally gagged every time we went in there.

The layout of the ship is horrendous! To get from decks 11, 12 or 14..you have to take an elevator down, cross over the ship, then take another elevator to get anywhere. About 1/2 of the time only one elevators was working that services decks 11, 12 & 14. Yes, you can take the stairs,s unless you are in a wheelchair or have mobility issues, so you will be stuck waiting, sometimes upwards of 15 minutes or more....and then you have to contend with people rushing past you to get in the elevator, even though you had been waiting for quite some time. The only places where smoking is allowed is on deck 10, behind the jumbo TV screen, port side of deck 3 or the casino. There is no smoking allowed on any of the adults only deck. But, yet on deck 10 where kids are running all over, you can smoke all you want there! How ridiculous! If you are a caregiver to a handicapped person, it is near impossible to get a drink for them on the Cheers card....staff requires the card holder be present to get a drink!

We even had crew complaining about the ship and stating they are quitting once their contracts are up. That speaks volumes! Even Calvyn the cruise director has already quit or is quitting very soon! Pitiful! Read more