The staff was very courteous and accommodating. We purchased the ultimate dinning package so we ate dinner every night at one of the premium restaurants and the food was the best that I've had on any cruise. The ship needs attention badly. I'm sure all the issues are just cosmetic but walls were dented and everywhere you look the decorative facades were cracked or chipped or in need of painting. I found out after booking this trip that the ship was scheduled to be redone shortly after our trip. I wish I had known that before booking. It wasn't the elegant experience I expected from Norwegian, it was however very clean.

The itinerary for the most part was quite nice. I do recommend if you go to St. Johns, New Brunswick, just stay on the ship and do a spa day. It's a very industrial town whose claim to fame is the reversing falls rapids. They will tell you it is just like Niagara Falls but they neglect to tell you the fall and the cliff are all under water all that you see is water flowing in one direction in the morning and the reverse direction later in the day. In addition the spot they take you to looks out on a paper factory. Not very scenic. I think the cruise line should replace St. Johns with a better port of call.

The entertainment was good. They even held a Martini tasting and seminar to teach how to impress your friends with your mixology skills. There were art auctions, comedy routines, and live game shows that were replayed on the ships tv channels.