Silver Whisper Review

4.5 / 5.0
232 reviews

Disappointed

Review for Canada & New England Cruise on Silver Whisper
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niki72
2-5 Cruises • Age 50s

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Sail Date: Sep 2014

After cruising with Holland America and Oceania, we decided to try a luxury cruise on Silversea. Since the prices are considerably higher, we expected the quality of food and service to be considerably higher as well. Unfortunately, this was not the case. The food was good but not exceptional. More than once we had ingredients on our plates that weren't fresh anymore: salad leaves with black tips, mushy strawberries, overripe fruit, ...

Some of the staff did deliver the service to be expected in this price category but unfortunately, they where a minority. We had the feeling that the restaurant staff are not working as a team.

Being in the service business ourselves, we see details that not everybody notices but it are the details that make the difference between good and excellent. Some of the details I am talking about are minor mistakes in the menu (it often happened that main ingredients mentioned on the menu could not be found on the plate, sometimes we even got something entirely different: what was described as a lobster salad came on the plate as a shrimp salad), at breakfast 4 different staff asking whether we want coffee but having to wait for it for more than 15 minutes ..., mistakes made by the shore concierge (she told us we were going to dock in Saguenay centre while we actually docked in La Baie, a small town that merged with Saguenay but is 18 kms/16 miles from the town of Saguenay - she even showed the wrong port on the map ...)

Cabin Review

Cabin VES

+ beautiful room with all amenities. Cosy balcony. Large bathroom.- Noisy when anchors are being dropped

8 Helpful Votes
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