Celebrity Summit Review

4.0 / 5.0
2,476 reviews

Poor Service, Lack of Service

Review for Canada & New England Cruise on Celebrity Summit
User Avatar
050Northshore
6-10 Cruises • Age 70s

Rating by category

Value for Money
Embarkation
Dining
Public Rooms
Entertainment
Fitness & Recreation
Service
Cabin

Additional details

Sail Date: Sep 2014
Cabin: Deluxe Ocean View with Balcony 2C

Spent fourteen days on the Summit, out of Cape liberty. While staff tied to do their best the cruise was not an A Plus, more like a c plus. Shower was dirty and needed to have tile replaced during the cruise, could not use bath for an 8 hr. period. Service at the early seating was extremely slow and the meals were at best OK.

Directions from the officers were confusing and many time misunderstood. Embarkation was slow and forms had to be completed again this time with pen and paper.

Have not heard back from celebrity with concerns, seems like they don't care.

Cabin Review

Deluxe Ocean View with Balcony 2C

As mentioned, tiles in shower were cracked, rust was on the door frames, room had a musty smell until repairs were made, not able to use bathroom for the day,

previous reviewnext review

Find a Celebrity Summit Cruise from $246

Any Month

Get special cruise deals, expert advice, insider tips and more.By proceeding, you agree to our Privacy Policy and Terms of Use.

© 1995—2024, The Independent Traveler, Inc.