We were on a cruise of 3 eleven day legs and if not for the ports, which is what we took this cruise for, the experience of Holland America and the Noordam would turn you off from ever wanting to go cruising again. We are not novice cruisers and have taken at least 15 cruises on other cruise lines but this was the first and last on HAL and have never experienced such treatment.
We were in cabin 1060, below the Queens Lounge which was the venue for BB Kings Blues Club. This went on for over 3 hours from 2030 finishing at approx. midnight. There was three of us in the cabin so we were using the bunk bed. On the first night the bunk bed vibrated, the walls and wardrobe doors vibrated and the air pounded in your ears from the sound. It was impossible to sleep or even relax in the cabin.
We reported the issue to the front office in the hope of being moved to another cabin only to be given ear plugs and suggested that we find another venue every night they are on, until they finish and then go to bed. Naturally we informed the front office that this was not a suitable suggestion. We were informed that an effort would be made to move us the next day however we were later told that the ship was full and we would have to remain there for that leg and efforts made to find us another cabin for the next leg. I asked for the Hotel Director to contact us the next day to discuss the problem only to receive a phone call that morning indicating that he was in a meeting and would contact us later, never heard from him.Tried to see him on two more occasions but no response. I ended up sleeping on sofa bed for over 2 weeks as bunk could not be used and no other cabin available for 2nd leg. Can go on and on about this but the end result was they did offer compensation at the end of the 33 nights but what was offered was a complete insult to us for what we missed out on for the whole cruise.
Any cabin within this area will be affected by the noise from the Queens Lounge. . Choose carefully and try to avoid this area like the plague