Need major change of design and management Hopefully Regal will be the same design.
Common areas: Super crowded, people everywhere. Not enough table, chairs, plates, green onion, cups, etc. Lines everywhere. To get a table and chair, you have to be there three hours before the event. Should perform flow chart to study work flow, customer flow and crowd control. Lots of things do not make sense at all.
Balcony Rooms: Seems to be 1 to 1.5 feet narrower, no sofa to relax, only two chairs