Eurodam Review

4.5 / 5.0
1,200 reviews

Last cruise on HAL for this wheelchair user?

Review for Transatlantic Cruise on Eurodam
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wheelchairtraveler
6-10 Cruises • Age 70s

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Sail Date: Aug 2014
Cabin: Superior Verandah Suite

This was our 8th cruise on HAL. We have always been pleased with the service and planning. There was the occasional blip, but nothing that was not handled quickly and effectively. We are experienced travelers and we know that "things happen" and Europe is not always accessible. Unfortunately, there were so many problems this trip that we found the stress created by HAL was just not worth it.

First of all the positives: This was our second trip on the Eurodam. The Captain is excellent. He kept us informed of weather changes, explained in a way that was reassuring to passengers. The itinerary was changed to avoid Hurricane Crystabal, giving us 3 days in Iceland instead of 2! . Clearly the Captain loves the sea and described the rough day as a "beautiful day at sea." My husband and daughter were on a tender piloted by the Capt. and were very impressed.

The direct service staff were gracious and helpful. Our room stewards were nice, friendly and very efficient. The Tamarind Asian restaurant was great, we ate there 3 times.

Cabin Review

Superior Verandah Suite

Cabin SY

The room is spacious, excellent view-full veranda with window facing forward. Large accessible bathroom with shower and soaking tub. It would be perfect for 2, or 3 if the person needing accessible bathroom is able to walk in rough seas. This room is NOT FOR A WHEELCHAIR USER WHO DOES NOT WALK IN ROUGH SEAS.We were upgraded to this room, and appreciate the thought from the staff who did it. However, we were dismayed the first night when we came back to the room, the hide a bed was made up, and there was not wheelchair clearance to get to the other bed. This meant that if I needed a trip to the bathroom in the night our daughter would have to get out of bed and fold it. Luckily this didn't happen, but could be a problem to others. The bigger problem is that the hide a bed is BROKEN. The frame is bent, making it so uncomfortable that our daughter woke with a shore neck and shoulder, after a coupe of days, a serve headache in addition. We had head that someone had left the ship for medical reasons on our floor. Daughter went to the front desk to ask if she might be allowed to sleep there only. She was told no, but we three could move to a suite THAT WAS NOT ACCESSIBLE for an additional $800. The staff was totally unsympathetic and sent the room steward and supervisor to talk to her. They couldn't find a solution, other than adding another blanket under the mattress. They were both sympathetic and wanted to do something and tried. Our daughter took the mattress off at night and put it on the floor-not great but better than on the bent frame. THIS ROOM SHOULD NOT BE SOLD TO 3 PEOPLE UNTIL THIS BED IS REPLACED.

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