Transfer from La Guardia: Easy to find Cunard representative at baggage claim. Our flight was delayed departing so we were taken to a private car to take us to the ship. The driver had a foreign accent which made it difficult to understand him at times. When we got close the ship the driver didn't know how to get into the area where the passengers boarded. As we had made this trip before I had to direct him.
Embarkation: Staff very friendly. Since we were late (about 3 PM arrival at the pier) most everyone had already boarded. Once we had checked in and got our key cards we proceeded to the ship. We were familiar with the boarding process so we just walked past the obligatory photo op and passed thru ships security without any delays. There was staff available to direct people to the appropriate elevators based on their cabin location.
Stateroom: We had booked an inside cabin but Cunard upgraded us to an obstructed view balcony cabin. It was nice to have the larger cabin. It did have a bit of a 'tired' feel to it. The drain in the bathroom sink was missing most of its finish and there were chips of paint missing here and there.