Seven Seas Mariner Review

4.5 / 5.0
392 reviews

Regent is losing it's luster

Review for the Mediterranean Cruise on Seven Seas Mariner
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vera720
First Time Cruiser • Age 20s

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Sail Date: Jul 2014
Cabin: Deluxe Suite

We are long time Regent fans and it has been sad to see them losing so many of the qualities that made Regent so unique.

On this summer trip from Istanbul to Athens, for reasons beyond their control, they had to change 4 days on a 10 day trip. Prior to departure several guests tried to cancel and get a refund because they had chosen the trip to go to Israel. Regent refused to refund their money but did offer to apply the money to a future cruise. This is created a situation where you had several very unhappy people on board and they did not suffer in silence. Sadly Regent did not offer any type of compensation to people on board and it led to a great deal of negative comments and complaints. The general thought was that when 40% of a trip changes, no matter the reason, you need to offer some type of compensation.

Because so many changes were last minute several of the shore excursions left much to be desired. It also meant we often waited more than an hour for tenders and buses. I am certain the Destination staff worked very hard to make last minute changes but again it resulted in lots of very negative comments.

Cabin Review

Deluxe Suite

comfortable and very spruced up

49 Helpful Votes
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