From the first day it was apparent that we were not considered to be important to the cruise line. From the shabby, jam on a shuttle to get TO the ship to the treatment we received when my wife called to complain that the previous passenger using the bed had left behind their urine as a gift.
In fairness they DID offer to change the sheets, which I found to be insufficient at best. Throughout our dealings with the ship's representative we felt like we were treated with disdain. The offer was $200 of room credit. Not, we'll upgrade you, we won't reduce your fare, nothing that a LAND based business would consider appropriate. They DID offer, after argument, to pay for transport to the beach, which was obviously intended to be on an excursion and was rescinded the next day because, no excursion due to cricket world series or some such thing. OH yeah, I shouldn't forget the bottle of wine. Made especially for the ship (house wine, NOT the menu recommendation) and was not as good as "two buck chuck".
Somehow this paltry response was supposed to make up for my wife waking up every two hours, every night, thinking she was wet with someone elses urine.
Mundane, except for the urine soaked mattress.