Grand Princess Review

PRINCESS IS HORRIBLE! CORPORATE OFFICE IS EVEN WORSE!!!!!!!!!!

Review for Alaska Cruise on Grand Princess
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10+ Cruises • Age 50s

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Sail Date: Sep 2014
Cabin: Balcony

We just got back off the Grand Princess Cruise Ship from a 7 day Alaska Cruise to Tracy Arm first week of Sept. Ship is very small on balcony rooms. Even the largest rooms they have on the Caribe deck. If you don't book on that level it is going to be even worse! No where to store your luggage in the room. Shower's are really tight! Jokes were even being made onboard about lathering up the walls of the shower! There dock space at the ports of call is terrible! Have to be bused in everywhere! Disney, Holland, and Norwegian have much better docking areas! Don't try and do an excursion exchange while onboard! Staff doesn't even know there own ships policies! When you book an excursion online it says you have 24 hours to do an exchange. Tried to do an exchange and was told no I couldn't do it! Had to go back and forth at 5 times to get it done! Excursion staff very unhelpful! No one at Skagway Ports to direct customers! Buses almost running over customer's in Skagway! Customer's being brought back to the ship due to their unorganization! Can't get credits issued correctly on your statements! Billing nightmare! Tour companies are very unorganized. Corporate allows staff to harass customers and laugh in your face even after talking to the corporate office about it! Did nothing to correct the issue! Could carless!Older clientele onboard(55 and above)! No one is in the halls after 9:30. Shows are to old! Didn't get to see Sawyer Glacier. You pay for something you don't even get! No security outside of ships at most ports! Princess tries to charge you gratuities on your statement even if you have prepaid your gratuities. Check billing each day if you go on this ship! Trust me! Very long lines the last day due to errors! Corporate takes forever to respond! No number to call in complaints. Have to email it in! Cell Service doesn't work hardly at all in Skagway! Takes 12 weeks or longer to get refunds if you have credit left! Sorry is what this line is! Corporate is even worse! They have your money and don't care! Think twice about going on Princess! If you have an issue you have no backup at all! They allow employee's to do what they want and treat passengers any way they want! No guidelines! BEWARE!!!!!!!!!!!

Cabin Review

Balcony

Cabin BA

Horrible Cruise Line! Corporate is EVEN WORSE!!!!!!!!!!

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