Crystal Serenity Review

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Review for the Mediterranean Cruise on Crystal Serenity
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rhumbadancer
First Time Cruiser • Age 50s

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Sail Date: Aug 2014

We are a couple in our mid-40's, and this was our first time on the Crystal Serenity. This is our second time on a luxury ship though, as we have cruised on the Silver Wind before.

Embarkation at Ciitavechhia was speedy and efficient. We found our stateroom with a balcony to be very clean, and the bed and beddings were quite plush and comfortable, especially after a long flight. The food was the best thing about this cruise- we ate once at Prego, and twice at Silk Road. I know many customers book this ship just to eat at Silk Road. The second best thing was the unlimited alcohol! The sommeliers and bartenders were the best. Activities were varied, and kept us occupied. The guest lecturers were excellent. The only strange thing was that all the musicians and bands stop playing at 6pm sharp and don't resume until 7:30, so for this period of time it's a completely quiet ship. I suggest that management stagger the dinner breaks, so that there's always at least one venue with live music. Regarding the entertainment, we had to watch the Crystal Singers & Dancers three times on a 6-night cruise, and that was a bit much. The gym is up-to-date, and open 24 hours. The library is well-stocked. Service in the specialty restaurants was impeccable; but the staff in the main dining room was a bit harrassed. Housekeeping was inconsistent, sometimes late, so we just learned everyday to ask them to clean our room when we went for our shore excursions. They were stingy with the Aveda toilet amenities, and would not replace them unless we asked, even if they were clearly almost used up. On the Silver Wind, the Bulgari soaps/shampoos/conditioners are replenished twice a day. Disembarkation was smooth.

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