Norwegian Breakaway Review

4.5 / 5.0
3,890 reviews

HORRIBLE CUSTOMER SERVICE

Review for Bermuda Cruise on Norwegian Breakaway
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Geanine Hastings
10+ Cruises • Age 30s

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Sail Date: Jul 2014

This ship is nice.  The food was repetative in all of the restaurants. Night after night the same food. :(  Freestyle Dining is a terrible idea. You end up waiting 20 minutes for a table, and if you happen to not hear them call your name. They just pretend you don't exist and don't even try again.

The wait staff in the restaurants is completely inattentive. I came in with a half full drink every night and finished it within 10 minutes of sitting down. Only one staff member paid enough attention to offer a refill. My orders were wrong on a regular basis. The cleaning staff only clean your room at certain times during the day. So if you happen to be in there having a nap, you are SOL and they wont come back.

The pool is horrendous! It's sooo tiny and it is like 7' deep. Who the hell is going to want to tread water all day long!! So stupid. Everyone just sits around the edge and I mean it only fits about 30 people around the perimeter. So everyone else just gets to bake.

Cabin Review

Oh well there is only 2 elevator sections; one in the middle and one at the back (or maybe the front) who knows, who cares.. we were located at the opposite end of the elevators. so dumb

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