As background, we have cruised RC 5 times. We just became Platinum members. We've recommended RC to friends and acquaintances. But our recent cruise on the Radiance of the Seas to Alaska was so disappointing, we don't know that we will cruise RC again. The following was first communicated in writing to the RC customer relations folks. However, all we got was the boiler plate, thanks for the comments, we've forwarded them to the appropriate people.
Disembarkation. When disembarking at Seward, it was raining. There was an uncovered ramp made of metal that was very slippery. The staff person at the top of that gangway made no effort to warn us or assist us. As she went down that gangway, my wife slipped and fell. Hard. Two RC people saw us and no one came to see how my wife was or offer any assistance. In fact, a woman staffer at the bottom instead went to discuss the ramp with the man at the top. No effort to engage us. Pretty amazing. And when I pointed this out in my subsequent email to customer relations, there was no initial expression of concern or inquiry as to how my wife was doing.
Embarkation. Our prior experience with boarding is to be greeted warmly by staff as we come on board. Welcome aboard. We are glad you are here. This time, we had to run a literal gauntlet of staff hocking various things - drink packages, dinner packages, etc. At least 4 different groups of RC staff trying to sell us something, all at extra cost. Welcome aboard indeed.
Suite was very nice, it was roomy, nice balcony. And our cabin attendant was great. But if you are traveling on the Radiance, do NOT under any circumstances take a suite on the 10th floor under the dining area. It was very noisy with chairs and table or something being moved around well into the night. Not just a muffled sound but banging noises. Loud. It was so bad, I would have preferred a 9th floor stateroom with a balcony. This is the second bad experience with have had with junior suites (the first was the Eastern Mediterranean cruise. Don't select the junior balcony at the back of the ship.)