Norwegian Gem Cruise Review by Chief13: NCL Gem - never again
Member Since 2011
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NCL Gem - never again
Some good, some bad, some ugly -
SHIP IN GENERAL
*Nice ship! Plenty of space.
*For a 2007, it is really not aging well - needs to go to dry-dock, SOON! A big refresh and stem to stern cleaning is in order! Lots of stains, dirt, nicks, chips, and wear.
*TV in stateroom was intermittent when we wanted information on it
*SMOKING IS PREVALENT EVERYWHERE!!! I could not enjoy my balcony because of invading cigarette smoke! The Magnums lounge area reeks of stale smoke.
*The stateroom was not clean upon arrival. The floors had not been vacuumed and medication wrappers from last guest was left on tray with coffee pot. The next morning is when we discovered that there was no coffee for said coffee pot either. After these items were brought to room steward's and customer relations attention, we were not treated as friendly as we were the very first day, in fact, the room steward never spoke to us again even when we More initiated greetings. We were offered a laundry service for our trouble, but who needs that really when you pack enough for a 7 day cruise?
*The Garden Café was very inefficient, unorganized, and lacks adequate seating. The food was always overcooked and luke warm at best. Made to order stations should not be placed in the middle of the grab and go for one thing, it confuses the masses. The grab and go could be streamlined to assist with efficiencies as well. And you single cruisers that are not eating or even enjoying a cup of joe but taking up a four person table and people are desperately looking for a place to sit while you are perusing a book - there are other places for that, they are called "lounges". Inconsiderate!
*Cagney's - don't believe the hype! It sucks! Steak was tough, overcooked. The "famous Cagney Fries " with White Truffle Oil and Parmesan Cheese - may have been better if they were HOT and they actually had PARMESAN CHEESE on them! The waiter could have explained the menu to or even spoke to us, that would have been nice (and garnered him a generous tip! ) We could have told them about the food, but the waiter never came back to check on us. What a waste.
*Great Pacific - Day 1 - Very small portions! 1 broccoli floret? Seriously? Food was cold. Baked potato was raw. Waiter again did not speak or check up on us. No recourse but to contact customer relations. They gave us chocolate covered strawberries to say sorry -wow. I can't have strawberries, thanks a lot.
-Day 2 - Food was better! Wait staff was better! maybe they listened?
*La Cucina - Wait staff was GREAT!!!!! Food was GREAT!!!!! Décor was GREAT!!!! Gotta do something about the basketballs banging over your head though! Mentioned it to Maître' D and he IMMEDIATELY took care of it! BRAVO!!
*Blue Lagoon - Food was good, fast, and relaxing.
*Second City was very good!
*Comedian was good when he was doing original material and ad lib with audience. The recycled material from other comedians was stale. The sales pitch for his book was unnecessary.
*Magician and Comedy by Chip Romero was fantastic! His close up comedy is worth going to!
*Trivia with Mandy/Milo/and the rest of the Cruise Staff was a good time!
GREAT STIRRUP CAY
* Very nice, lots of space, something for everyone!
*Tendering sucks. Hot, smelly, time consuming
*Seen it once, you've seen it - not much to say here
*Keep your kids under control! Kids running in Café, Lounges, hallways is not safe! Kids banging on our door at all hours. Kids disrupting the shows! Kids cutting in line everywhere. I know kids are going to be kids and it is vacation, but holy crap! There is having fun and then there is being disruptive - guess which ones I despise.
*Smokers - if you see a couple enjoying the view on the promenade deck, is it really necessary to come right up next to them and blow your smoke down wind in their faces? Have some courtesy! If you want to smoke, fine, but please remember that not everyone enjoys YOUR cigarette.
*Remember that because of the departure point of this cruise - there are a lot of other cultures on board that aren't exactly in tune with what is an accepted norm and tend to do things that are perceived to be very rude. Cutting in line, letting their offspring run wild, etc. is accepted in their part of the world. It is tough to get used to this and is VERY frustrating, especially for those of us from rural and suburban America where we are taught to be respectful, wait our turn, indoor voices, make the kids behave, and don't have to take a freaking picture of every damn thing. The non-normal behaviors were starting to grate on several passengers' nerves by the end of the cruise as I overheard many in line for disembarkation saying. I unfortunately had to agree.
Bottom line - if you don't let people get to you easily, can consume alcohol in tremendous amounts, don't mind cigarette smoke, can eat your food standing up while it is cold and are not overly particular on cleanliness, then this college dorm is - oops I mean Cruise - is for you! However, if you have grown up and expect what you pay for, look elsewhere!! Less
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Cabin review: 11002
STATEROOM*The stateroom was not clean upon arrival. The floors had not been vacuumed and medication wrappers from last guest was left on tray with coffee pot. The next morning is when we discovered that there was no coffee for said coffee pot either. After these items were brought to room steward's and customer relations attention, we were not treated as friendly as we were the very first day, in fact, the room steward never spoke to us again even when we initiated greetings. We were offered a laundry service for our trouble, but who needs that really when you pack enough for a 7 day cruise?