Below average cruise.: Explorer of the Seas Cruise Review by JillSmith
Overall Member Rating
Below average cruise.
Embarkation: Bayonne (Cape Liberty)
Getting on the cruise was a nightmare. When we reached the cruise port at Bayonne, we waited 1 hour in a line of traffic to drop off our suitcases. Only half of the car ports were open due to a lack of staffing. Then another 20-30 minutes to park because only one line to the parking lot was open.
Getting off of the ship was worse. We and about 1000 other cruisers were stuck in an extremely packed line for up to 2 hours. People were bickering and getting frustrated. Worse cruise disembarkation ever.
When we finally were able to get off the boat, we realized why the line inside was not moving. There were not enough buses to transport the people to the luggage area. Getting on and getting off the boat was the worst example of customer service I have ever seen.
Cruise was full to capacity. Could More not change our dining room table that was placed in the doorway. Everywhere was just too crowded and service suffered.
On the positive side, the food was good and our stateroom attendant was nice. Cruise director was great. Less
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