This was our 6th cruise and our first on Norwegian. The Jewel allows too much smoking. The casino was a smokers paradise. Don't think about playing their Texas Hold 'Em, the rate is 25% on the live game and the the tournaments are a joke, 2,000 chips and 100 -200 blinds for $60 with unlimited rebuys, unless you get lucky fast those chips will soon disappear and you'll wish you lost your money on the slots.
Prior to embarkation we were told how great the food would be...NOT! When going on an Alaskan cruise we were excited and looking forward to tasting salmon prepared many different ways and for crab and seafood to be abundant. That was not happening, even in the many specially restaurants it was not the case. We dined one night in Cagney's Steakhouse and were surprised to hear that ordering an additional portion of any entree was an addition $10 charge for each choice. Don't get me started on the waiter there, my wife asked for lemon for her water and it never came. We both requested milk and that too was quickly forgotten also. The steak was perfect, the highlight of the meal. The deserts were sub standard and not fully cooked on one and simply too dry of a brownie on the other. There was no feeling of welcome, by any of the staff there. The $60 fee for our two dinners was very overpriced. On all other cruises we were offered at least one night of lobster in the included restaurants . They did serve pieces of it on top of linguine one evening. Expect the same menu every day in the buffets and don't expect any great food. O'Sheehan's had great chicken wings and the fish and chips were good. There were employees on board who were happy and friendly and seemed to be enjoying their jobs.
Some bar staff especially were quick to call you by name and interacted pleasantly with all of our party of ten.
If you like spending your money on long shot bingo cards you'll want to head to Spinnakers Lounge, one winner per card, at $40 min. a card. Later in the evenings they provided loud rap dance music for the younger set. It would have been nice to see more music geared to the 50 and over crowd. Poolside music was very good but it didn't last very long during the day and none at night. A childs pool with a slide and one small adult pool, usually in the shade, (did I say small? I meant to say very small) was a disappointment.
There were many open lounges but not any that were real danceable. The stateroom was always clean however the attendant was not overly friendly. Rooms with a balcony could request and receive hair conditioner however rooms without a balcony were told none were available. Customer Relations, Shore Excursions and photo workers were helpful and knowledgeable.