Pearl Mist Cruise Review by bjobeau: Great Lakes & Georgian Bay, Chicago to Toronto
Overall Member Rating
Great Lakes & Georgian Bay, Chicago to Toronto
On the plus side, the rooms were large, great itinerary, included all shore excursions (due to many complaints and mixed messages, both from the office and on board), room steward and dining waiters were very friendly and helpful, nice lunches at The Grand Hotel and Pillar & Post, computers on board as well as 2 hours of free wi-fi a day if you had your own computer/ipad, Unfortunately, the negatives outweighed the positives. The first night our rug was soaked with water due to a broken pipe (room next to ours was in worse shape). They didn't have enough equipment, so we had to wait until they got more dryers & dehumidifers the next day. Then, we had the noise of that equipment for the next 3 days. Others had water problems, too. One room had water on the bathroom floor 4 of the 10 days aboard. The ship was full, so no one could be moved, except the people who complained about noise (see previous review) and exchanged with the musicians when others had more serious water More
problems! Staff were not honest about the problem--said it would be taken care of while we were at dinner but nothing was done. Communication, or lack thereof, was a problem the whole trip.
The concert in Parry Sound was 2 hours late. We were 2 hours late to Niagara Falls, resulting in longer lines and eating lunch at 2 p.m. followed by cocktail party at 5:30 and dinner at 6:30. The onboard lecturer, Blake, was condescending, arrogant, and added nothing to the trip. We didn't meet anyone who liked him. We had problems with meeting family in Holland, although I tried to make arrangements beforehand. Lots of bad information from office and on cruise; however, a local Holland rep solved the problems--THANKS TO LINDA.
Food was average compared to other riverboat cruises we have taken. Desserts were very dry. We have been on 5 US river cruises & 1 in Europe, and there were more problems on this cruise than all the others combined. We are not usually complainers, but I wrote 4 pages of comments to Pearl Seas. We will not recommend the Pearl Mist. Too bad because it is a nice ship. Less
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