If you like expensive drinks, poor food quality and very little customer service this ship is for you. Not all was bad, but the majority of it was. Let's start with the good - our cabin was on the 12th floor Serenity Deck and it was wonderful, We enjoyed the "adult only" deck although the pool was way too small. Our room steward was the best we have had on any of our cruises, and that's quite a few. The ports of call were great, enjoyed them all; the best food is on shore.
Within 10 minutes of entering the ship there was a power loss, no air conditioning, no elevators, only emergency lighting. We asked two workers and were told it was routine, only to find out later by the captain that the power problem had been fixed. I think we were lied to. Most elevators were out, and that required a lot of walking up and down stairs. Even after power was restored, elevators above the 10th floor did not work, requiring more walking. Once those elevators were fixed they were taken over by staff for luggage delivery, more climbing the stairs. The elevators going to the serenity/spa deck were hit and miss the whole trip.
We chose anytime dining; first you must check in on deck 5, walk through the casino, walk through a room that smells like a septic tank to check in, then proceed to deck 3. Don't worry about losing your appetite if you haven't already from the sewer smell, you will when they serve dinner. Dinner every night took 1 hour and 45 minutes to 2 hours. The food tasted the same every night, everything had a brown, thick gravy on it. Soups, shrimp cocktail, and salads were good. Service was acceptable, but no one wanted to go out of their way for you. We sat at the back near a window, sad thing is the window was so dirty from the inside that you couldn't see out. Eating on the lido deck burrito station was good; can't say much for the buffet it was just O.K. Hardest thing was trying to find a clean table to sit.
Entertainment was poor. The theater is small, just seats with no tables to place a drink on, Many seats have blocked views of the stage. Volume is way tooooo loud! Magician was great. Family friendly comedy was a waste.
Our room had a balcony, but for the first 5 nights the light did not work, then worked the 6th night. The casino used buckets to catch water dripping from the ceiling. Caution - this ship has electrical problems and water problems, both supply and waste water
Figured since we were on a 7 night cruise, and we would have some type of nightly buffet. We didn't think it would be elaborate like other cruise lines, but a normal buffet. One night was promoted as a fiesta night on the lido deck, but the "buffet" was only chips and salsa. No buffet any other night.
We did not bring children with us but the kids on board seemed to be bored - nothing to do but ride the elevators, pushing all the floor buttons and ride them up and down. Never saw security stop them. Needless to say, it was a long wait for an elevator.
It appears that this ship is suffering from lack of proper management. Our cabin steward was the only employee with knowledge of his duties. Waiters had no knowledge of the dishes or ingredients. Bartenders and servers were running in circles and never wanted to cleanup. Employees had no idea how to give directions to passengers, which elevator to use, nor which deck provided access to specific venues. We scheduled to disembark this ship at 9:15, waited until 10:40. We were told that Carnival has a difficult time meeting it schedule.
This was not our first Carnival Cruise but it will be the last.