Riviera Cruise Review by DISGRUNTLED AUSSIES: RIVIERA NOT ELEGANT
Member Since 2011
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RIVIERA NOT ELEGANT
We chose Oceania, Riviera due to its publicity showing relaxed elegance, even though it was dearer than others, plus itinerary was interesting.Their big selling point was that they have the best cuisine afloat -- not true!
SHIP. It is only 2 years old so is sparkling and most areas are tastefully decorated. Some of the art left us cold. There were no friendly venues onboard, comfort wise they were ok but did not attract any of the passengers. I was concerned that all the lifeboats are not accessible to the general public and you definitely need a crewman if there is an emergency.
ACTIVITIES. It was a minimal programme and they couldn't even coordinate a happy hour with an afternoon performance by the comedian (that you'd have to be drunk to listen to!).
SERVICE. They tried for the first leg, but we lost the GM and the new one did not follow up on our concerns. We put in a written complaint after 2 days cruising and the GM got me face to face and arranged for More some of the other managers to meet with us. It did not solve the global issues -- see food/dining.
EXCURSIONS. Far too expensive for what was offerred. We had a good time with local cabs and buses. They also did not give any local news for each port before getting there - tips on travel etc, but every port had a local rep after they docked, which was like a rugby scrum every morning.
DINING. We got raw, cold food continuously in their so called 5 star dining. Yes they would replace it with well cooked hot food but every second meal it was the same. Only 4 times out of 10 tries did we get a soft boiled egg that was acceptable! Their food was too rich for plain food gourmets and if you forgot to tell them to leave off the sauce it was often not very palatable. Their presentation was fantastic, and service was quick. They also claimed "country club casual" which is a jacket but no tie. There was no policing and my overweight baggage was useless as folk rocked up in shorts. There was very little effort made to encourage meeting people over meals and single seating was the majority. We cruise to meet folk and we had a real struggle on this ship.
CHILDREN They advertise that there is nothing for kids but people brought them in droves and let them run amok, especially around the pool and open bars. Supervisors did nothing.
ENTERTAINMENT What we saw was very poor. They only have one show a night so it was easy to miss.
SUMMARY It does not live up to its hype or cost, re cuisine and casual elegance. Less
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