Just returned from our first cruise on this ship (18th August) . Unfortunately the weather was not great and so the ship was unable to port in Guernsey which we were really looking forward to. The additional sea days were not really catered for by the ship. Most of the activities for adults were puerile and an insult to my intelligence and I found most of the shows I attended poor in quality.
My 2 teens were so bored that it lead to tensions in our group-there is only so much wii and Xbox they could take and plus they could do this at home.
The service charge policy is not explicit and the organisation needs to look at how they convey this information about this is openly conveyed to passengers
We did meet some lovely people both passengers and staff. I could see that staff work really hard and it was interesting hearing their stories of their homelands. I was however, also concerned about the officious ness of some staff particularly in reception. More
Fundamental complaints were not really dealt with and , I experienced, the attitude about any issues raised seemed to be a shrug of the shoulders.i observed examples of managerial staff shouting at junior staff in front of guests and witnessed 2 incidents of staff mimicking passengers. Did try to draw attention to this to front desk staff and was told to write it on my questionnaire rather than being offered the opportunity to raise this with a manager. Interestingly the questionnaire only offers 3 lines for feedback I did request additional paper but when I asked for a paper clip or staple was told to just fold it together and put it in the box.I did express my concern about this as I could already see the box was already very stuffed, but she did not relent
Overall MSC is not really for us although I understand that it suits others (possibly those with very small children)
We did get some lovely reassuring advice from other more experienced cruisers who were emphatic that we shouldn't judge cruising by this experience and reassured us that there were better cruising options with other operators that would better suit our family's needs
In a nutshell MSC never again.... Cruising would love to do it again Less
Room and shower extremely small Expected sofa bed got pull down wall bed .My son and daughter couldn't fit too tall and so constantly hitting their head complained and was told there was nothing msc could do so myself and my boy and girl teens had to share the twin beds