Celebrity disappoints...: Celebrity Eclipse Cruise Review by smstrutt
Overall Member Rating
About the ship: The ship is spotless, the decor elegant, and the artwork located throughout is amazing. We actually did a tour of the many staircases just to have a look at the very fine sculptures, paintings and photographs that decorate the stair walls.
Service: Staff and crew were polite and friendly. Unlike some other reviewers, we did not encounter any rudeness or unpleasant attitude from any of them. If I were to make a reproach, it would simply be that the service in the Dining Room at late dinner seating was so efficient, at times we felt a bit rushed... I guess it's better to have this problem than the opposite.
Food quality: Typical breakfast buffet, with options for every taste. Presentation in the Dining More Room could be improved. Often, food is not served as requested; twice I ordered medium-cooked steak and both times it arrived rare. Food quality was reasonable, however, desserts were boring. We noticed that the Oceanview Cafe had some very interesting options for entrées and desserts at dinner time.
Entertainment: This is where Celebrity absolutely failed. There we were, in an elegant and sophisticated environment, yet served pub-style entertainment. Out of 14 nights of entertainment in the theatre, we only enjoyed two at the beginning of the cruise, the comedian (who knew how to deliver stand-up comedy intelligently, without resorting to sexist stereotypes) and the singer (Linda Hamilton - another seasoned performer). All other guest performers were mediocre interpretation of bad-taste comedy, tired magic tricks, etc. Pre-dinner entertainment with the house band (Spitfires - who played out of tune and off balance most of the time) and the jazz band was offered in the Grand Foyer where acoustics are simply inadequate. They were intended to provide some dance music for guests, but mostly delivered tunes for kids to move to. We would be remiss not to mention the annoying piped in music throughout the ship.
Lounges and bars: Too few seats in any of the bars for the number of passengers. Quality of drinks was quite variable. In the Cafe, we also noticed that coffee preparation was very inconsistent. This is totally unacceptable when you pay $6.50 for a latte.
Celebrity traditions: We miss the special touches that we enjoyed so much in our early cruises: the chocolate on the pillow, the theme music that played at every port departure, the sorbet parade on sea days... We fear Celebrity is cutting too many corners and will soon lose the high rating it currently enjoys. Bad enough they have seriously cut back on enrichment lectures, they are now basically delivering activities to promote their paid services.
We have another Celebrity cruise planned this year, but will likely then turn our attention to other cruise lines. Less