Queen Elizabeth Cruise Review by SOFIKO: Yes captain, but why?
Member Since 2014
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Yes captain, but why?
It was the second time after many years that me and my family chose the cruise as a way of passing our holidays.
We are Greeks and what attracted us was the ship itself and the itinerary which contained three interesting ports (Istanbul, Volos and Mykonos).
High level voting given to the luxury, the cabins, the cleanliness, the crew politeness and the nice people we met on the board.
Medium level voting given to the poor variety of food in the buffet "Lido" compared to the cruise value, the too strict protocol in formal dressing, the lack of creativity in the entertainment programme which was fit only for British people, without taking into account that the passengers were coming from 50 different nationalities.
And all the above could be overlooked, but the date of embarkation to Mykonos (last port before disembarkation) the captain decided not to approach the port and disembark with the small boats, because of the wind! The wind at that time More (09:00 a.m. on 14/08/14) based on the weather forecast was 4-5 Beaufort Wind Force Scale, a very common situation for the area. The ship changed the route and announced the return to Piraeus accelerating its speed!! The official explanation was "the security reasons", quite difficult to believe for the specific ship and the info the Myconians gave us.
But it was captain's decision...What else could we do? After the big disappointment we felt, our mood changed at all when we realized that the representatives of Cunard on the ship were not willing to refund us the losing date of the already prepaid cruise (2 ports instead of 3 ) taking as granted that this is not foreseen and we have to deal it with the tourist office we booked the cruise.
And of course the request was not coming only from us, but from all the greek passengers who were obliged to come back one day earlier.
I can write many details about the difficulty we faced to meet the captain and his attitude when we finally achieved to meet him, the non existing customer satisfaction policy of the company for such kinds of cases, the lack of respect mostly to the passengers who were coming from very far (USA, Australia), especially the old aged ones who expected to visit one of the most famous islands of the world.
All the people affected (around 150) we have already started the process of claim with Cunard through our local tourist office.
Sorry to admit that the last taste of the voyage was very bitter indeed and surely we will not select again the specific line. Less
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