Viking Heimdal Cruise Review by Ruthieklomp@aol.com: Seriously disappointed , but....
Overall Member Rating
Seriously disappointed , but....
Viking, well yes, they have great advertisements, and gorgeous photos of the new 'longboats', however here are the facts.
1). They must have your whole entire cruise fee payable immediately payable upon booking.
2). Watch out, depending upon where your cruise goes, look at the following : River swelling, lock strikes, time of year for river swelling ( and/or depleting) etc. ALL of those affect your cruise.
3). Speaking of which: those nice photos of your upper deck cruising through those lovely rivers, ahem, on our 8 day cruise recently, only ONE DAY was the upper deck open. Check it out people , Viking is misrepresenting their cruises, letting you think you can sit 'above the ship ' and watch the scenery, when in fact, on our last 2 Viking cruises,the UPPER DECK WAS 'CLOSED'. Yes, that means, NO nice viewing, cruising scenery like they show in their advertisements.
And, if there are ANY swollen river delays, that can happen, well, guess what, you More are put onto a ghastly bus , no fun, and bussed to the next destination,
Our advise is: CAREFULLY CHECK, where are you going on your river cruise, what time of year, what are the rivers like ( heavy rains affect river cruise travel, people !!!), that means your boat STOPS until the river cooperates.
I'd like to say that Viking is great, however I think they treat passengers like us ( active adult ) like children. I.e: not telling us "what is happening & when ". This , in my opinion , is their most serious flaw.
For an example, our cruise was supposed to start in Chalon, France. So, we purchased the 3-day pre cruise Paris stay. Then, they told us at the Paris hotel, that instead of traveling to Chalon that we now would be bussed to Lyon,, due to ( take note : River swelling !). Okay. We were told 4 hours bus ride. We got on the bus and the lady told us 9-10 hour bus ride.
******VIKING: NOT OKAY! *****
We are not children ! and many people were upset by this. We could have just calmly had a quiet bus ride to Lyon, but no, a talkative ( microphone) lady kept us awake the whole time. And, because English was her second language, every 2nd word was ' uh uh uh ' .....it was PAINFUL. We finally arrived in Lyon missed 3 days of our cruise, people : watch out, that means Viking is dependent on RIVER WATER LEVELS!!!! They do not tell you this as you are sending them your full deposit amount $$$....
In addition, if Viking had told us that the bus ride was 9-10 hours, we would have taken the train(3+hours) and with no loud , bad, tour guide microphoning us for the whole way.
On a positive note: the crew of the Viking Heimdal was superb. We do think, however, that the Viking Heimdal crew was very hard working and maybe overworked ? It seemed to us that they did not have enough crew members for that was required. The staff worked incredibly hard , many hours every day and night, however, we, as cruise guests, think they could use more staff. It almost seemed like they had a skeleton crew, just making due, until more staff could come aboard. Kudos to Kornelia, awesome hard work.
Our suggestion is: check out Viking, but first, check out when , time of year, are you going, and what other river cruise line does the same itinerary, because , we saw river cruise boats that had their upper deck open while ours on Viking , was closed. Big thing as you are cruising European rivers ! Less
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