My husband and I were looking forward to cruising with Princess. We understood it to have a 5 star rating. Previously we have cruised with Carnival and Norwegian. We paid extra to choose our cabin but discovered that we were not in the cabin we selected. We were moved to the forward most room next to a warehouse/storage area where large carts were banged around all night. The noise was terrible and continued throughout the night.
Customer service was a joke. The long line of disgruntled passengers was near constant each time we approached the desk to try to resolve our room issue. Apparently we were not the only ones unhappy with the cruise line or the accommodations. The cruise line denied any responsibility and claimed to be completely full so moving to another room was not an option.
The food was alright although the wait times were long for the buffet and dining rooms. The ship appeared to be rather old and not well maintained. The entertainment was lack luster. The ship advertised a particular show but instead replaced it with a rather boring mentalist. The cruise director did nothing to encourage passengers to participate in any activities, unlike Carnival where you always know what is going on and when/where to go if you want to participate. The sea days were long and boring with little to fill the time. We were fortunate that we met another couple on board to play board games with.
I left several items on board the ship and contacted customer service to report them missing when I returned home. I received a canned letter stating the items were not found, even though one of the fellow passengers emailed me that they had found the missing item and turned it into guest services for me to claim. Obviously, the guest services staff kept it for themselves.
Overall, the experience with Princess was a big disappointment. We will never cruise with them again.