I booked this cruise as a last minute SUPRISE! For my husband who has never cruised before. I cruised Enchantment many years ago, and this was my first time back. I booked about a month ahead, so it was all pretty rushed. I can say that there were several times where I tried to call Royal Caribbean for questions or help and stayed on hold for 30 minutes - 1 hour, then other times I called and got someone immediately. Not sure if they were closed during the other longer wait times, but the system never stated that if it was the case.
EMBARKMENT: We arrived at Port Canaveral about 11:15 or so. I have read that parking would be terrible, but we parked in the lot right outside of where you go to board the ship and we had a very short walk. The parking was $15 a day and I have sense found there is cheaper parking, I will be taking that route next time I believe. So for the whole trip we paid $75 for parking we arrived Monday and pulled out on Friday. We were not C&A members so we did not have priority boarding. Even considering this, we were on the ship within minutes. There were no lines and no waits.
TIP: If you do not have a passport and you are using your ID and birth certificate, beware. I got married 2 years ago and my birth certificate has my birth name. The lady said that if my license did not have BOTH my birth name and my married name then I would not have been able to board without my Marriage license. So if you have gotten married, have that on hand! Or have your license say both names. Especially be ware if you have been married more than once and kept the previous married name on your new marriage certificate. I figured that could get ugly for some people when they are there to board. Like I said, we were on the ship within minutes.
We were on deck 2 and never had any nasty smells, spills, or any issues whatsoever. Our stateroom attendant went above AND beyond what we could have asked for! Our room was cleaned twice a day and he always asked us how the weather was, how our day was, etc.