MSC Lirica Review

3.0 / 5.0
231 reviews

An excellent ship and cruise... pity about some of the staff.

Review for the Mediterranean Cruise on MSC Lirica
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georgiokyriacou@gmail.com
First Time Cruiser • Age 40s

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Sail Date: Jul 2014

This was a fantastic cruise which I thoroughly enjoyed. Our cabin (balcony suite) was really good. Food was excellent. My biggest disappointment was with the staff. Except for Rafael at reception, all the other receptionists were poorly trained and could not assist us with most of our queries. Casino staff were rude. Our waitor for our evenings was a Honduran named Carlos who exceeded all our excpectations and provided excellent service in a highly professional manner, a real asset to MSC.

On our last day we decided to do the Marseille excursion. At the excursion desk, we asked if it would be possible to do the excursion even though we were going to disembark. We were told that there would be a problem with our luggage as it could not stay on board. I told them we would take our luggage with us on the excursion which they said would be ok. The following morning, we asked for assistance to take our luggage (4 pieces) from our cabin to the bus. The manageress of the excursions started complaining that we would have to take the luggage to the bus. She eventually sent someone to collect our luggage but when we got to the bus, she passed a very nasty comment that it was our duty to take the luggage. I have only one thing to say about this: POOR SERVICE!!!

Overall, I would do this cruise again, although I am not so sure that I will be using MSC again due to poor staff.

Cabin Review

This is a fantastic room that had an excellent room attendant named Rami.

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