Norwegian Gem Review

4.0 / 5.0
2,589 reviews

Disappointed at Food Quality and Service

Review for the Eastern Caribbean Cruise on Norwegian Gem
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wewungwung
First Time Cruiser • Age 40s

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Sail Date: Dec 2013

I would rate this cruise at 2 stars out of 6. In my mind, the overall rating of the cruise is "Fair". I also want to provide some background of myself before going into my review of this cruise.

OCCASION: Honeymoon. This is the first cruise for both my husband and I. Both of us in early 30s. No children. Stayed in Balcony room mid-ship port side. We reside in the San Francisco Bay Area, California.

ROOM: We like our Balcony room as it provides more space for us to move around and enjoy the sea breeze when I was seasick. However, we were not happy with the upkeep / cleanliness of our room. I noticed that the carpet are not vacuumed and even though we put the sign of "turn down cabin". The food scraps that we dropped stayed in the cabin after 2 days, before I had to go pick them up and started wearing flip flops in our room for the rest of the trip. Sometimes our steward would miss replenishing towels and glasses for us and we had to ask him.

Cabin Review

We like our Balcony room as it provides more space for us to move around and enjoy the sea breeze when I was seasick. However, we were not happy with the upkeep / cleanliness of our room. I noticed that the carpet are not vacuumed and even though we put the sign of "turn down cabin". The food scraps that we dropped stayed in the cabin after 2 days, before I had to go pick them up and started wearing flip flops in our room for the rest of the trip. Sometimes our steward would miss replenishing towels and glasses for us and we had to ask him.

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