This is the 4th. time we have sailed with Celebrity and we have cruised many times before with Cunard, Princess, Holland America and P & O and it was the worst cruising experience we have had, particularly from all the food and beverage services.
First, the good points. The ship was well maintained and looked freshly re-furbished. It was spotless and the cleaning staff were doing a great job. Our stateroom and cabin stewards were excellent. The itinerary was good with interesting ports of call.
However when we could not dock and tenders were used it was unusually slow to get ashore. Perhaps they should have had more tenders in operation.
We had 5 days at sea and there was a lack of interesting lectures or things to do. A lot of the activities were with the objective of selling us something
Our main dissatisfaction was with the Catering side. When we sat in a bar area or in the restaurant it was difficult to find a member of staff to serve us drinks. We were on the classic beverage package, which, when we found the wines and drinks we liked was fine. We drank before dinner in the rendezvous lounge, the Martini Bar and the Constellation Lounge plus occasionally in the Café l Bacio. Many times there were not enough staff in attendance or they disappeared. They were not looking to see who wanted a drink or a top up.
In the Trellis Restaurant the same was the case with the wine waiters. We often had to ask our food waiter to find a wine waiter for us. We were on select dining which meant that we pre-booked the time we wished to eat. We still had to queue when we came to the restaurant But Natalie was very good at finding us a table that suited us. We avoided the right hand side of the balcony as the service in this area was poor. The menus were average and sometimes the descriptions of dishes were poor or did not turn out as we expected.
The worst experience was breakfast in the Trellis restaurant which was open seating. One morning we waited for over an hour to be served a dish of Kipper and a dish of scrambled egg and then it was cold. We complained to the maitre d' who almost shrugged his shoulders and said that it was too busy. None of the maitre d's give any impression of contrition or wanting to sort the problem out and other guests had similar complaints.
Our previous Celebrity Cruise was in October 2012 when we sailed with Celebrity Silhouette. It is a bigger ship than Infinity yet the catering everywhere on board was superb with top quality food and service. It is that experience which made our experience of Infinity so disappointing. Not good enough Celebrity.
Finally we were told that guest questionnaires would not be given to us at the end of the cruise but sent to us by email. A week after our cruise we have yet to receive it. Perhaps they do not want to be told!!