This was our third cruise in the past 10 years. Each cruise has been with a different cruise line. This was the most disorganized and the employees did not seem very happy. Our disembarkation was a mess. The ladies at the Westin Hotel were at the table the day before disembarkation for check in. But the next morning there was not a table or sign indicating where we were to meet. There were 10 in our group so we all gathered in the lobby near where the table was the day before. We didn't see any Princess employees until we sent out family members to check out the lobby and they finally found one of the ladies outside where the buses were gathering. There were 2 bus loads of people in the lobby needing some reassurance that we were in the right place and we didn't get that until 10 minutes before the buses were to leave.

We were supposed to have priority check-in since we were in a large suite but there were not enough princess employees to direct the crowds once we got off the bus. We ended up waiting in the long check-in line only to find out that we could have skipped that line with our priority check-in. I would say they were definitely short staffed.

We enjoyed our suite and our room attendant, Ernie (Ernilito), was very helpful and always upbeat and smiling. There were some minor inconveniences like the sink was slow to drain and the tub drain stopper didn't work so we called Ernie and both times he arrived immediately assessed the problem and got the plumber out quickly to do repairs. Our bed was very comfortable although the room was a little to warm with the AC at the lowest setting and this was in Alaska! Read more