Decided to write because we were pleasantly surprise at the quality of service aboard the Jade. We chose this cruise line because of the excellent itinerary (first trip to Europe) and the great price. We are Elite on Princess and have been on many other cruise lines. Having heard many negatives about NCL, we were not expecting much. Wow...were we pleasantly surprise! The service was excellent. All workers on the ship greeted everyone with a smile and genuinely happy demeanor, our cabin Stewart was friendly and helpful, the dinning room service was excellent, and support staff friendly and always asking if they can help you. Workers were consistently the most friendly happy group that I have ever experienced.
The embarkation and debarkation was efficient. There was always a board with information about the ports and what transportation was available. We were always welcomed back by singing happy crew members.
I loved the no formal nights. We did not have to pack all those formal dressy items.
Clean, well maintained, smelled fresh, and big enough room. We were worry about noise since our cabin was next to a service area. We thought we heard luggage being moved around on the night before debarkation. But it was super quiet most of the time. Air flow was excellent. The room never felt stuffy. Water flow excellent.