We were really looking forward to this Cruise having just cruised on the Norwegian Jade in May!! We were very disappointed.
Our cabin was extremely small and pokey even though it we had a balcony cabin. We had problems from start to finish. The cabin steward had given us two single beds and wasn't best pleased that we actually wanted a double bed. He grumpily informed us we "should have booked it as a double". Call me crazy but when a Mr & Mrs book a cabin.....you'de normally find that they sleep together in the same bed. Our Cabin Steward was also unhappy when I asked him to remove the old bar of soap out of our shower from the previous cruise (it was very used) and clean the dirty cabinet behind the mirror. He also continuously "forgot" our evening chocolates even though it was clear we were Silver Latitudes Members.
The Cruiseline itself stuffed up the birthday surprise that was supposed to be in the Cabin when we boarded the ship. I know I booked it through the NCL Website but they "looked into it and insisted I'd only booked a cake" which was NOT in the cabin upon us arriving either. I had booked the birthday package which should have included a birthday banner, balloons & streamers decorating the room. It was a farce & a joke from start to finish. I had to try and sort it out but in the end they did apologise and said my request had been "misplaced in the system". We were given a wine voucher and a cake voucher. The cake was awful and the wine had to be picked from a "special cheap list". We were eventually sent a lovely plate of chocolate covered strawberries and pineapple. This was after they realised they had really spoilt the start of the cruise and the birthday surprise for my husband.
The cruise to the Hawaiian Islands is fine as are the day trips of the ship (for which they charge an absolute premium). You can.....and most people including us, do there own thing when they get off the ship, you don't have to do the ship excursions!! The Islands have many things available including swimming, eating, shopping and renting a car. Car hire is reasonable and a good way to see the Islands. We ate off the ship as much as possible as the food was extremely average as was the service. We did enjoy Cagneys onboard the ship which was fantastic as was the service. This is one of the Specialty Restaurants onboard and costs an extra $30.00 per person to eat there. We also went to the Teppinyaki Restaurant as well....this was run strictly to time...don't bother showing up a few minutes early....you will be made to wait. It was however, a decent meal and we also enjoyed sharing a table with other cruisers.
The Goldrush Bar is a hidden gem and offers free bags of popcorn to those that are smart enough to follow the delicious smell.
We did enjoy the entertainment onboard the ship. It was a good mix of entertainment for all ages. They really had some decent singers onboard and the shows are quite family friendly.
We wouldn't cruise on the Pride of America again.... The Norwegian Cruiseline ships out of the European ports definitely offer much better quality & standards of food and far superior service. No we are not European - we are Aussies.
There were a lot of Aussies onboard this ship but all the food, entertainment, quizzes, game shows etc were only for Americans. A large number of Aussies went to the sports quiz and most left half way through as ALL question related only to American sports and not sports in general. The one question that was for Aussies related to what a cricket ball was made of. The American crew couldn't even get the answer correct. They tried to tell us it was made from Willow......we Aussies know that bats are made from Willow not the balls. There was a protest from the few remaining Aussies but it was brushed off with a half-hearted apology and blamed the answer on Google....yeah....right!