We were shocked at the poor service levels on board the Epic. Cabin attendants did not clean cabin properly or even on time ie one day they went in at 7.30pm. Food was cold in Sheehans bar on 3 ocassions with very poor service there especially.
Toilets were not cleaned regularly all over the ship. We have contracted athletes foot since leaving the ship.
The staff in Bliss lounge (nightclub) were rude and their so called service was awful.
The zen zone had kids in it even though they were not allowed in there! The dining rooms were closed during port calls which we found very dissapointing as with other ships they are open to give choice to the passenger.
Finally the ship is poorly designed as one cannot see out anywhere on deck as they have tinted glass blocking ones views!
Overall not a good ship and poorly managed.