We were first time cruisers,older (62) and stayed in room 1532 ..grand suite.
As first time cruisers we had many questions about the ship,excursions etc IMPOSSIBLE to get thru to RC.After receiving multiple Emails from Our personnel trip consultant I spent 15 then 23 then 18 minutes on hold on three Different occasions over 4 wks trying to ask a few questions and book excursions. Finally,I chose the phone option of booking a cruise and RC answered in 30 seconds. My cruise consultant also did not respond to 2 emails and did not return my phone call after I left a message with someone in her department GRADE F
Our cabin looked great but when I booked this cruise almost 11 months in advance I asked for the best cabin that was quiet. We were under the pool deck and every night beginning around 10:30 pm to after Midnight we heard loud scratching from tables and deck chairs being moved as wee As similar noises around 6 am. We More
were offered another cabin...a downgrade... The cabin itself was beautiful BUT the TV channels were limited and the reception Was very poor on CNN,Golf channel and ESPN so in the evening after the days activities We couldn't watch TV. Two calls for help went unreturned and the third yielded a barrage of service...deck Supervisor,technician ......but the problem couldn't be fixed. Our shower yielded water that in a flash turned from a perfect temperature To scalding to cold...all within 30 seconds. If you were not "on guard" second degree burns were possible....not fixed. We were charged for chips and chocolate that was supposed to be free....taken Off at end of cruise but we didn't indulge after the first night as we thought We were being charged. View from deck inhibited by overhanging pool deck. Suite attendant was great. Grade (considering the cost $7400) F
Windjammer...open for all meals...buffet...average to slightly above... Specialty....we dined twice at Chops Grille. I had a great steak the first time ...the second time overdone. My wife had chicken and crab cakes...two of the best meals she has ever had. Service slow ...we waited 25 minutes for our bill after we told our waiter we Were done. Cascades....main dining room...food similar to wedding/banquet ..slightly Above average. Service very slow...2 hours and 10 minutes the first time and 1 hour and 40 Minutes the second. Grade B
We booked ourselves as I never got thru to RC to ask my questions. Don't hesitate to book on your own..save 10-20 percent.... The glacier/dog sledding excursions (especially to Mendenhall glacier) Are often cancelled do to weather so book the early time and hope to be Rescheduled later in the day if the am slot is postponed. Hoonah whale viewing in ICY STRAITS ...very nice..close to humpbacks GRADE A
We did the helicopter ..glacier...dog sledding in Juneau....Grade A I believe all the different glacier/dog tours are very similar....all great Plane ride...land in lake....bear watching in Ketchikan...Alaska Seaplanes.....Only one bear Seen across lake from 200-300 yards..great scenery....Grade B minus Do Aman creek for bears if you can at around this time of year...book early..... Bus tour of town in Skagway...very entertaining....Grade B plus
Easy and efficient but because of our suite status we bypassed a long line Getting on the ship..I felt guilty about it....
We saw 3 shows...2 singing shows average at best and one comedian...AL DUCHARME who was great but only lasted 45 minutes. GRADE C plus
Mountains with trees on shore....always in view of shore....beautiful but Not diverse and eventually monotonous. Glacier from ship....I was NOT impressed....small and just less than I expected After reading multiple reviews....I'm definitely in the minority as most people Were very taken
We took the train from Seward to Anchorage and booked the Goldstar service Where you go to a higher deck and have unobstructed views and a private but small Outdoor viewing area. Dinner not included and very Goldstar service pricey. Took 4 hours..scenery very nice but we had already seen this from the ship and on
The chance of seeing great wildlife very small. We saw 2 moose from a distance and only for 2-3 seconds,2 eagles and some mountain Sheep. Not worth the price and delayed our getting home to Chicago by one day as only One trip per day to Anchorage arriving at 10:15 PM.
We were there for one full day and rented a car and drove to the Alaskan Wildlife Conservation Center. We arrived at around 4 PM in time to see the feeding of 2.....1000 pound brown (grizzly) bears. Also saw elk from 3 feet away ...same with buffalo....but the best was the 2 adult Moose...almost 7 feet tall....not supposed to interact (feed or PET ) with them BUT there were Areas of tall vegetation adjacent to the fence and the moose know to hang Out there....they would put there long heads thru the fence about 9-10 inches and You know the rest...AMAZING!!!!!! $12.50 per person and was the highlight for me ( animal lover ) of the entire trip. GRADE A plus
Our next cruise will not be with RC Hope this helps. Less
Over all not good.Poor value.We were marketed constantly and most thingsWere expensive.....gambling slots..no chance....art auctionInsanely high prices....bingo...costly and the ship does not nearly Return what they collect to the winnersSpecialty restaurants...a rip off...if you want a 16 oz steak ( upgrade ) it costMe $50 in addition to the $7400 my wife and I payed for our suite.