Celebrity Equinox Cruise Review by Aidenjacq: Slightly Disappointed
Member Since 2014
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This was our first time on Celebrity and the cruise was good. We flew into Venice and the pier was very nice and easy to board. The boarding process was the best part of service on this cruise.There were several minor annoyances, but in general the ship and staff and ports were just OK.
Our cabin was 6179 which is a veranda room and was very nice. Our view was one of the life boats which was not communicated at booking. It was not a partial obstruction but a full obstruction. Very disappointed on how "guest relations" handled. They did not.
We had set dining and were put at a very small table for two. The service was fair at best and the waiter's English was very weak.
The ship entertainment was ok. It was much better on our previous 2 cruises on Royal Caribbean.
The spa services were OK but EXTREMELY overpriced. Spas on RC were much better in service and pricing.
There was very little help on the excursions and your information was mainly More on TV. The host were very weak and not familiar as was the case on RC. We finally gave up and did ports on our own.
The buffet was a highlight because of presentation and quality of food. This was the best service on the ship.
The Captain made announcements each day but his English was worst than our waiter. Very weak and he loved to hear his voice because he talked for several minutes.
The actual ports we stopped were fantastic and beautiful. Santorini Greece was amazingly beautiful. We did not have enough time in Istanbul arriving at noon on Friday and debarking ship early next morning.
The disembarkation process was horrible with weak communication and the crew seeming not to care. We were told to be at a certain place at a certain time and no one was there and we had to wait. We waited over an hour before we could get on bus to airport.
We were very excited to sail with Celebrity because we had heard it was one of the best. The only areas that were above average was the checkin process and the ship itself. The buffet also had very good quality food. The service from room,restaurants,spa,guest services was average at best. The shore excursions desk was very weak. The ports were beautiful. We used the Celebrity Cruise reservation process which was a big mistake. We will not use again.The check out procedure was a joke with weak communication. We were told by the Customer relations folks that Celebrity would get back with us on our concerns. Not holding my breath. Less
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